Browse by topic below, or search for what you need.
New to CrankMart? Start here.
Find a bike, pay safely, get delivered.
List items, get verified, get paid.
How TradeSafe holds and releases your funds.
Item didn’t arrive? Damaged? Start here.
Profile, verification, banking, notifications.
Promote your listings to the front of the queue.
Spot scams and trade with confidence.
What is CrankMart?
South Africa's dedicated peer-to-peer cycling marketplace with built-in escrow protection.
How does buyer protection work?
TradeSafe holds your payment in escrow until you accept the item, or its inspection window ends without an issue raised.
Why do I need TradeSafe verification?
Verification unlocks payouts. Without it, buyers can't use Buy now on your listings and can only message you.
What is escrow? (in plain English)
A neutral third party holds your money until both sides do what they promised. No surprises.
Something went wrong — start here
The one-stop hub for every "what do I do now" question. Pick the situation and we'll route you to the right answer.
Spotting and avoiding scams
Red flags, common patterns, and how to pay safely.
Find a listing, message the seller, and pay securely with escrow protection that holds your money until you receive the bike.
Create a free listing in four steps — category, details, photos and price — and it goes live to buyers across South Africa.
Yes. Listing bikes and businesses is free, and there is no buyer fee on purchases.
The buyer pays into escrow, the seller hands over or ships the bike, and the funds are released once the buyer accepts the item, or automatically when the inspection window ends without an issue raised.
Click "SUBMIT ISSUE" in TradeSafe's email, or email support@crankmart.com before then. CrankMart mediates first; unresolved disputes are settled by TradeSafe.